Support

Use Agreement

1. Purpose of the Operation Policy

1. This operation policy for Legend of Edda : Speed ("Operation Policy") that is permissioned official free server from development company, EyaSoft, was made in order to resolve inconveniences and problems that disrupt the smooth operation of the game in a helpful, fair, and standardized manner. WHILE THIS POLICY IS PART OF THE TERMS AND CONDITIONS, NOTHING SET FORTH FROM THIS POINT FORWARD IS A LIMITATION OF THE RIGHTS OF JC PLANET TO TAKE ANY ACTION, IN ITS SOLE DISCRETION, WHICH IT WOULD HAVE THE RIGHT TO TAKE IN THE ABSENCE OF THIS OPERATION POLICY. THAT IS, THIS INFORMATION IS PROVIDED TO ASSIST USERS IN UNDERSTANDING THE LIKELY CONSEQUENCES OF CERTAIN BEHAVIOR, BUT IT DOES NOT LIMIT THE RIGHTS OF JC PLANET.

2. All GM's/CS are familiar with the Operation Policy and thus all services and actions of the Legend of Edda : Speed operations team (the "Operations Team") are administered according to the Operation Policy. Also, any details not covered in this Operation Policy may be resolved in accordance with common rules and regulations.

3. The Operation Policy is subject to addition/revision/and deletion by the Operations Team. In the case of any changes to the Operation Policy, notice of such changes will be posted in advance on the homepage by the Operations Team.

4. If a user violates any part of this Operation Policy, he/she may receive a warning and/or penalty according to this Operation Policy. If the violation is found to have or likely to have serious effects, the user may immediately be restricted or blocked from using his/her account and/or have his/her use of the said account terminated.

5. All official correspondences of Legend of Edda : Speed will only be conveyed through homepage notices, announcements that appear at the start of the game as well as in the launcher, in-game announcements by GM's, and through the customer support center. All other communications will not be recognized as official.

6. JC PLANET Co., Ltd. ("Company") and the Operations Team will not be held responsible for any damages or problems arising from a failure on the user's part to familiarize themselves with notices and announcements made by Legend of Edda : Speed.

2. Account and Character Name Policy

1. The Operations Team will not disclose user information to other users. Only when there is a request from a government and/or law enforcement agency in accordance with the procedures prescribed by relevant laws, will there be any such disclosure.

2. Users are responsible for maintaining the confidentiality of their own accounts and all relevant responsibilities attached to their accounts.

3. The Company and Operations Team cannot resolve or assist with any problem with accounts and/or character management that arises from user’s carelessness. These responsibilities also belong to the user.
ⅰ. Problems that arise from transfer of user accounts and characters. ⅱ. Problems that arise from negligent management of user's own password.
4. There is a 7day waiting period in order for a character to be deleted, and the character is properly deleted after this 7day period. Characters and items deleted properly will not be restored.

5. Users can choose their character names freely. However, character names may be corrected/modified/deleted for the following reasons.
ⅰ. Names that are found to be offensive and/or abusive to others ⅱ. Names that impersonate or give the impression of official company representatives, GM's, and other Company’s employees ⅲ. Names that resemble or may cause confusion with GM names already in existence ⅳ. Lewd or discriminatory character names ⅴ. Character names that advocate antisocial or illegal actions ⅵ. Racist or sexist character names ⅶ. Character names that persecute a specific individual or are libelous towards them ⅷ. Character names that infringe or may violate third party trademarks, copyrights ⅸ. Character names that approximate to or resemble vulgar and/or offensive words

3. Dispute between Users

1. In cases users do not violate any rules or regulations, the Operations Team will not intervene disputes between users.


4. Policy against Account Theft (Hacking)

1. Account theft/hacking is defined as illegal appropriation or destruction of computerizes data sent or received. The hacking/account theft usually occurs by negligent management by the user of his own account information.

2. The Operations Team will not offer services regarding account theft/hacking for the time being for the purpose of providing better service in the future.

5. Policy against System Abuse

1. If a user is found to be abusing a bug or system glitch, the user may have his account restricted or deleted. Listed below are similar instances in which similar action may be taken.
ⅰ. If a user is found to be inducing or encouraging particular behavior with the intent of placing undue stress on the systems. ⅱ. If a user discovers a bug and, instead of reporting it directly to a GM or Customer Support, tells it to other users or utilizes the bug to obtain benefits in the game which the user knew, or should have known, were not intended to be provided. ⅲ. If a user gets a profit directly or indirectly from exploitation of a bug.
2. Users found to be using or distributing illegal programs may be subject to restrictions of their account or have their account deleted. In particular cases, the user may be subject to investigation by the proper authorities.

6. Policy against Breach or Nuisance

1. Breach or Nuisance means the act or the omission of act breaching the specified rules in the Operation Policy or analogous thereto which prevents other users from normal and fair use of the game or commit a nuisance to specified or unspecified other users.

2. Penalties are strictly applied thereto pursuant to the standard set forth in this Policy.

3. Penalties including the period comprised time, date or etc therein shall be expired with lapse of the period, provided however that the deleted or suspended ID pursuant to the Operation Policy does not include such period in any case.

4. In case similar or different type of breach(es) or nuisance(s) exists, penalties could be cumulative pursuant to each rules in the standard.

5. Penalties could be applied to user in accordance with the gravity of the breach or nuisance without relevant notice even though it comes to the exception clause.

6. If a filing is made regarding other users breach or nuisance, Operations Team will review and make penalties in accordance with the Operation Policy under the condition that such filing is followed by objective evidence.

7. Notwithstanding the specified provisions regarding the substance of the sanction, the details of the penalties could be different in accordance with the details or the degree of the breach or nuisance provided however that such difference could happen solely for the purpose of smooth or fair game operation and not other purposes in any event.

8. The penalties not specified this section regarding the breach or nuisance shall be fairly and strictly decided and executed pursuant to the Operation Policy and other related regulations equivalent thereto.

7. Homepage Policy

1. Users agree not to use the service provided by the Company to:
ⅰ. upload, post, e-mail or otherwise transmit content that infringes any third party rights; ⅱ. impersonate any person or entity, including, but not limited to, GM and any employee of the Company; ⅲ. upload, post, e-mail or otherwise transmit content that violates any law or regulation; ⅳ. upload, post, e-mail or otherwise transmit content as determined by Operations Team at its sole discretion that is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; or contains any viruses, trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; ⅴ. upload, post, email or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); ⅵ. upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; ⅶ. interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; or ⅷ. "stalk" or otherwise harass another member. The Company or Operations Team can delete messages posted on the forums without any notice if they seem in its sole discretion as breach the home page policy mentioned in this article, and you may also receive penalties set forth in chapter 8 of this Operation Policy.
2. Posted messages encompass both posts made on the forum as well as any comments or annotations to the posts.

8. Penalty

1. If any user breaches terms of this Operations Policy may be subject to penalties according to the following standard:

Clause 1 frequency 2 frequency 3 frequency 4 frequency
Obscene, abusive speech directed at specific
individuals and/or general population
1 day account block 3 day account block 5 day account block 7 day account block
Prevention of proper operation 3 day account block 5 day account block 7 day account block 10 day account block
Subject to change due to situation
Site or commercial advertising 3 day account block 5 day account block 7 day account block Premanent accout block
The sale of items and accounts for real money/goods,
other game account/item sale, illegal joint account sharing
5 day account block 10 day account block 20 day account block Premanent accout block
False reporting of unwholesome behavior 5 day account block 10 day account block Premanent accout block -
Character/guild names that violate policy Subject to change by GM decision
Spreading of rumors and/ or unconfirmed reports related
to game or service
Penalty is dependent on content or severity of rumor or unconfirmed report.
Bug exploitation
(copying of items and etc.)
Penalty is dependen.t on severity of bug impact on game, duration of exploitaion.
All content generated from bugs will be deleted.

2. You understand that the Company may permanently terminate your Account if a charge which you authorize the Company to make on your payment cannot be processed or is returned to the Company unpaid for any reason whatsoever. The Company shall not be held responsible or liable for any credit card or bank-related charges or fees related to any of your transactions.

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